Case Study: Stavanger Kommune
Norwegian municipality invests in meeting room standardization as part of their digitalization strategy.
The meeting rooms at Stavanger Kommune weren’t in use when the project started, says Rune Lea, Operations Manager, and references the room calendar booking systems. Another critical activity that was reviewed was the procurement process for meeting room equipment. The non-standardized approach meant that people would simply go to the local dealer and buy the meeting room equipment desired. The result was a dispersed set of meeting rooms, with numerous different solutions and components, which were difficult to support.
Stavanger Kommune chose Cyviz for its unique remote support capabilities delivered in the Cyviz Easy Platform. For IT and services organizations this is saving valuable time and has proven an effective way of improving user experience.
Stavanger Kommune was excited about the opportunities that have arised through standardization of their meeting rooms and they are closely following any new functionality that the Cyviz Easy Platform can offer. With central management and monitoring the job to roll out upgrades is swift and effortless and help them keeping their systems up to date. The Usage analytics capability is one example of new functionality that will be implemented at Stavanger Kommune to understand the usage of rooms, provide relevant training and adapt for future changes.
Usage analytics for the rooms gives us the information we need to learn about user behaviors. Stein Ivar Rødland, IT Manager