DNV – Maritime

The challenge: Digitizing processes and designing smarter tools to manage fleets currently in service

DNV – Maritime’s global operational infrastructure is an essential part of providing high-quality support to its customers. The operations center in Hamburg, Germany, is one of five in core hubs of the shipping industry alongside Singapore, Houston, Piraeus, and Oslo. As DNV continues to digitalize their operations, they are investing in modern operations centers to enable remote services on vessels, delivering surveys and provide helpdesk support.

DNV started the digitalization journey some years ago with a drive for innovation, software development, and the redesigning of processes to prepare for a more interconnected and digital world. This initiative has been an inspiration across the organization to discover new ways of delivering needed services to customers. It was also what sparked the creation of the new operations center in Hamburg.

Inadequate user experiences impairing adoption of new technology

To encourage the adoption of new technology and workflows, these alternatives need to be attractive while offering clear benefits. As the project evolved, multiple challenges were identified, ranging from issues with noise and acoustics to the lack of collaborative tools within each facility. Additionally, the operations center didn’t have clearly defined work zones and did not provide a suitable environment for in-depth discussion without disturbing others.