DNV – Maritime sees remote services uplift and continues quest to digitalize

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DNV – Maritime’s global operational infrastructure is an essential part of providing high-quality support to its customers. The operations center in Hamburg, Germany, is one of five core hubs of the shipping industry alongside Singapore, Houston, Piraeus, and Oslo. As DNV continues to digitalize their operations, they are investing in modern operations centers to enable remote services on vessels, delivering surveys and provide helpdesk support.

The pandemic has accelerated the adoption of remote services and we believe it is indicative of how our industry is ready to embrace change.’

Tijmen Klamer, Head of Section

dnv gl - maritime operational center hamburg

An investment in the future operations and services

The full potential of the operations centers is still to be seen as people return to the office, and the learnings from the pandemic impact can be put to use. The goals remain the same, to deliver high-quality and timely services to vessels around the world.

  • Efficient around-the-clock services across hubs with increased availability of surveyors and experts
  • Improved incident response time and collaboration across teams and locations
  • Multipurpose use of space to serve customers, collaborate, and develop new ways of working

The Operational center in Hamburg is a place to experience

The investment in the center in Hamburg has further boosted the organization’s move into the digital era. Starting with the customer journey and designing an experience together with partner EGGS design, and choosing the right technology to ensure that new workflows could be accommodated. Cyviz was selected as the preferred and most appropriate solution based on the end-user experience, comprehensive platform offerings, and the ability to deliver high-quality services.

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Read our blog post about remote services during the pandemic >