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Product launch: Monitoring and remote support of Microsoft Teams Room Systems


Monitoring and remote support of Microsoft Teams Room Systems through new and innovative Cyviz software

March 2, 2021

The Cyviz Easy Agent technology enables any enterprise and organization to finally gain control of their Microsoft Teams Room Systems. Through innovative technology, the Cyviz Easy Agent offers centralized monitoring and real-time remote support. The new software is built on the proven Cyviz Easy Software, a standardized, configurable and upgradeable platform for control and management of collaboration and meeting rooms.

Cyviz Easy MTR Agent

As many organizations standardize on Microsoft Teams for virtual meetings, they experience challenges in their traditional meeting rooms. The lack of interoperability with legacy video conferencing will prompt many to upgrade their rooms with Microsoft’s Team Room Systems (MTRs). MTRs are PC-based solutions that introduce a multitude of challenges tied to implementation, management and support. To address these challenges, Cyviz has developed a software agent to be installed on Microsoft Windows-based MTR devices. Once installed, the agent will monitor the health status of the MTRs and allow for secure real-time access to the MTR touch panel and OS environment. The Cyviz Easy Platform is designed for enterprise-level security requirements and uses Microsoft Active Directory or Office 365 for authentication.

“Our customers experienced difficulties when implementing MTRs across multiple locations with different hardware combinations. They wanted to regain control of those rooms, similar to what they had on their existing Cyviz Solutions. From a Cyviz perspective, we already had an excellent management platform, and adding support for MTRs made perfect sense”, explains Eirik Simonsen, CTO at Cyviz.

The Cyviz Easy Software Platform delivers:

  • Management
  • Monitoring
  • Remote end-user support
  • Remote diagnosing and debugging
  • Equipment overview
  • Upgrades
  • Analytics
  • Alerts and notifications
  • Integration with Microsoft Active Directory, O365 and Microsoft Exchange

Simonsen is expecting the Cyviz Agent technology to expand in the future. “Going forward, our Agent software will extend to support a range of devices and platforms. This will allow our customers to manage and support most of their critical rooms from our platform.”

The product is globally available as of March 1, 2021.

Read more about the Cyviz Easy Agent

Read more about the Cyviz Easy Server & Management


For further information, please contact:

Eirik Simonsen, CTO

+47 952 64 989


About Cyviz

Cyviz is a global technology provider for standardized conference rooms, control rooms and experience centers. Since 1998, Cyviz has empowered the digital workforce to connect, visualize and collaborate on their critical data. The IT-driven turnkey solutions are easy to deploy, manage and support.  Cyviz serves global enterprises and governments with the highest requirements for usability, security and quality, that engage people, encourage collaboration, and accelerate decision-making. Cyviz is listed on Euronext Growth at the Oslo Stock Exchange (CYVIZ).


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