Support & Software Maintenance
Cyviz Remote Support and Software Maintenance plans to maintain operational effectiveness and useability of your Cyviz collaboration solution.
Our goal is to help the world work better. Cyviz designs and deploys next-level collaboration solutions built on the Cyviz Easy Platform across a wide range of industries, each with unique requirements.
The reliability and usability of a Cyviz solution is further enhanced by our advanced remote support & software maintenance offerings which makes it attractive for a wide range of applications.
The Cyviz Remote Support and Software Maintenance plans are the ideal way to increase the lifespan of your Cyviz solution, giving you direct access to experienced support engineers if incidents occur.
You can proactively prevent incidents before they happen with the right technical resources and engineering expertise and with our Cyviz Customer Success Managers on-hand to offer guidance and inspiration, we are here to to deliver operational excellence and ensure that you meet your project goals.
Cyviz ESSENTIAL
The Essential Support Plan is well-suited to organisations that won’t have too many support needs or that have an established existing in-house team. The Essential plan assures that the Cyviz Customer Support Team will assess and reply to customer requests during business hours.
Cyviz EXTENDED
The Extended Support plan is designed for organisations where the Cyviz solution is a key part in day-to-day business operations and is heavily relied upon. It offers access to a remote support team on a 24/7 basis as well as auxiliary services that will further elevate your Cyviz experience.
Cyviz PREMIUM
The Premium Support Plan is designed for customers where Cyviz solutions are a part of mission-critical infrastructure. It gives added peace of mind with the Cyviz Customer Support team checking your system status regularly, and on hand at short notice should any incident occur.
got a problem, How can we help?
We are dedicated to providing operational excellence from our solutions to help the world work better.
We understand that there may be times when your Cyviz system requires attention and we are happy to help.
In order to assist us in providing a solution as quickly as possible, please complete the support form and provide us with as much information about the issue as possible.
You will receive an email from us confirming receipt of your inquiry and we will be in touch ASAP.
NOTE: Your Cyviz System ID is a unique 9 character reference starting with NO-00000-00 or 01-00000-00. This ID can be found on your Cyviz Touch Panel by selecting the “About Room” button found on the home page.