Standardizing Meeting Rooms for Secure, Scalable Collaboration

Thales UK, part of the global Thales Group, needed to transform how its teams collaborated across nine office sites. With inconsistent meeting room setups, limited video conferencing capabilities, and high support volumes, the company sought to modernize and standardize its 75-room portfolio—improving collaboration, reducing support tickets, and enabling secure remote management at scale.

Location: United Kingdom
Summary

Cyviz helped Thales UK modernize and standardize 75 meeting rooms, improving collaboration and reducing IT workload. With remote support, centralized upgrades, and consistent technology across sites, the solution simplified maintenance, enhanced the user experience, and enabled secure communication in even the most restricted environments.

Challenge

The meeting rooms across Thales UK had evolved through mergers and expansions, resulting in a fragmented environment with no standardization, limited VC functionality, and frequent system issues. These problems impacted communication, productivity, and IT team efficiency—especially as security requirements across sites added further complexity.

Solution

Thales UK partnered with Cyviz to roll out a fully standardized and remotely managed meeting room system across its top UK sites. Cyviz delivered tailored room kits, security-compliant infrastructure, and centralized control via Easy Server and Usage Analytics modules—ensuring consistent performance, seamless user experience, and smarter support across 75 rooms.

Result

Meeting room complaints have dropped significantly, user satisfaction has increased, and productivity has improved across Thales UK. The Easy Server enables 99% of issues to be resolved remotely, while usage data helps optimize how space is used. With Cyviz as an approved supplier, Thales is also exploring future upgrades like AI integration, dynamic collaboration zones, and deeper building automation.

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