Cyviz Software Platform

The Cyviz Software Platform is a centralized monitoring and management solution for AV, IT, unified communications, building systems, and IoT environments. It provides real-time visibility, proactive alerting, remote management, and performance optimization across multiple locations and thousands of devices — all from a secure, unified interface.

The platform collects real-time telemetry from devices across your environment using edge agents deployed on-site. These agents communicate securely with the Cyviz cloud backbone, feeding data into a centralized dashboard where you can:

• Monitor device health, status, and performance across all locations
• Receive proactive alerts when anomalies or issues are detected
• Perform remote troubleshooting and configuration changes
• Push firmware updates and apply settings without on-site visits
• Automate routine maintenance tasks through predefined workflows

This reduces the need for physical site visits and enables faster response times, whether you manage one building or hundreds.

Authorized users can securely access and control devices from anywhere through the platform’s web-based interface. Remote access capabilities include:

• Direct device-level control within local or distributed networks
• Secure, encrypted connections with role-based access control
• Multi-factor authentication to protect sensitive environments
• Full audit logging of all remote sessions and actions

Access can be configured per user, per role, or per tenant, ensuring that the right people reach the right systems without compromising security.

Yes. The platform supports:

• Cloud deployment
• On-premises deployment
• Hybrid environments

This flexibility allows organizations to meet their specific security, compliance, and infrastructure requirements — whether operating in highly regulated industries or distributed global environments.

Yes. The platform supports both centralized cloud monitoring and direct device-level access within local networks. Organizations can use one or both methods depending on their network architecture, security policies, and operational needs, with no loss of functionality in either mode.

The platform is vendor-agnostic and supports a wide range of industry protocols, including SNMP, HTTP, SSH, BACnet, KNX, and proprietary APIs. It integrates with major vendors such as Crestron, Q-SYS, and Cisco, as well as displays, video walls, network infrastructure, sensors, lighting, automation systems, and SCADA/building management systems.

This means you can consolidate monitoring across your entire environment, regardless of brand or system type, into a single interface.

The platform integrates with enterprise IT ecosystems, including:

• ITSM and ticketing systems
• Identity providers (SSO / Active Directory)
• Monitoring and alerting tools
• Collaboration platforms

APIs and webhooks enable seamless workflow integration, allowing organizations to embed Cyviz data and events into their existing operational processes.

Yes. The platform includes AI-assisted diagnostics that analyze device telemetry to identify patterns and predict potential failures before they impact operations. This enables:

• Proactive maintenance instead of reactive troubleshooting
• Automated health scoring and trend analysis
• Reduced downtime and improved SLA performance
• Intelligent alerting that prioritizes critical issues

Yes. The platform features an open SDK and plugin architecture that allows partners and developers to:

• Build custom plugins for specialized device types or industry-specific systems
• Create tailored workflows and automation rules
• Integrate with existing enterprise tools and processes

This extensibility makes it possible to adapt the platform to verticals like manufacturing, energy, defense, education, and entertainment.

Yes. The platform provides customizable dashboards, reporting tools, and secure APIs for data access and automation. Organizations can tailor views to specific roles or locations, integrate telemetry into BI tools, or build custom analytics solutions to match their operational workflows.

The platform is used across a broad range of industries, including:

• Enterprise & Corporate — meeting rooms, collaboration spaces, and multi-campus environments
• Education & Research — classrooms, labs, lecture halls, and digital learning spaces
• Manufacturing — plant-floor systems, control rooms, and environmental monitoring
• Entertainment & Sports — large-scale venues with complex AV and display infrastructure
• Government & Defense — secure command and control environments
• Energy — operational technology and critical infrastructure monitoring

Security is built into every layer of the platform. Features include:

• End-to-end encryption
• Role-based access control
• Multi-factor authentication
• Audit logging of all user and system activity

Flexible deployment options (cloud, on-prem, hybrid) ensure alignment with internal governance, data residency, and industry-specific compliance requirements.

Yes. The platform supports secure multi-tenancy with full tenant-level data segregation, independent access controls, and per-tenant reporting. This makes it ideal for managed service providers, system integrators, and global enterprises managing multiple business units or customer environments from a single platform.

The platform is built with MSPs and service partners in mind. Multi-tenancy, centralized dashboards, and automated reporting allow MSPs to:

• Manage multiple customers from a single interface
• Deliver proactive, SLA-driven service
• Reduce truck rolls and on-site visits
• Build recurring revenue through managed service offerings
• Provide branded, differentiated customer experiences

No. Unlike platforms focused solely on AV and UC environments, the Cyviz Software Platform extends across AV, IT, unified communications, building management, and operational technology (OT). It connects to HVAC, lighting, access control, SCADA systems, and industrial equipment alongside traditional AV devices, providing a single operational view across all connected infrastructure.

No. The Cyviz Software Platform is a pure software solution. It uses lightweight edge agents that deploy on existing infrastructure, no proprietary control processors, gateways, or dedicated hardware required. This reduces cost, simplifies deployment, and avoids vendor lock-in.

No. The platform is fully vendor-agnostic. It integrates with devices from any manufacturer using open protocols such as SNMP, HTTP, SSH, BACnet, and KNX, as well as proprietary APIs. There is no requirement for devices to belong to a specific ecosystem or use a proprietary communication protocol.

Yes. With on-premises and hybrid deployment options, the platform can operate in environments with restricted or no internet connectivity. This is essential for government, defense, energy, and critical infrastructure sectors where air-gapped networks and strict data sovereignty requirements are standard.

Yes. The platform supports partner branding, enabling managed service providers and system integrators to deliver a differentiated, branded experience to their end customers, reinforcing their own identity while leveraging Cyviz technology under the hood.

The platform is architected for scale. Edge agents deployed at each site collect telemetry locally and communicate with the centralized cloud backbone, ensuring reliable performance regardless of the number of devices or locations. Role-based dashboards, tenant-level segregation, and automated alerting ensure that large, distributed deployments remain manageable.

Most monitoring platforms focus exclusively on AV or UC devices within meeting rooms and workspaces. The Cyviz Software Platform goes further by unifying AV, IT, building systems, and operational technology into a single interface. It supports industrial protocols like BACnet and KNX alongside IT standards like SNMP and SSH, and it serves mission-critical environments, from corporate campuses to command and control centers, energy plants, and defense facilities.

Combined with an open SDK, flexible deployment options, and no proprietary hardware requirements, it provides a breadth and depth that AV-only tools do not.