Annual Services

The annual services packages are designed to help IT administrators and Support teams supporting and maintaining room systems. With services tailored for the rooms in question, the services packages will deliver timely and reliable support, software updates, and a rich end user experience over time. The different service levels will guarantee the availability of your systems.

 

Software maintenance

Software maintenance ensures access to the latest software versions including new features and capabilities, bug fixes and error corrections, and optimization. The software maintenance services also include maintenance and compliance with API’s and other devices. The software distribution model of the Cyviz Easy Server enables upgrades of Cyviz Easy Controllers remotely and with the ability to schedule at off-peak hours to minimize downtime.

Remote Preventive maintenance

We provide regular health checks of your solutions to mitigate any outages or issues. It entails the reviewing of current configurations and iterations required, software versions and upgrades. It also includes reviewing the status of API’s and the overall health status of equipment. It may also cover projectors and panels checks, if applicable. 

Remote support

Cyviz Remote support gives you access to remote assistance from the Global Support team, via phone, email or your preferred digital channel. It includes remote diagnosing of operational issues, configurations or functionality. 

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Easy Server access

Unlock the full capabilities of the Easy Server in your rooms.

  • Usage analytics
  • Centralized equipment monitoring and overview
  • Building alarm integration
  • User rating and feedback
  • Centralized upgrade of Cyviz software
  • WebClient and Windows Client Manager
  • Remote support and diagnosing
  • Easy Connect access
  • Microsoft Teams Agent access

NB: Prior Easy Server central deployment and configuration required.

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System training

From orientation training to online bespoke training and training courses, each package offers a different range of off-the-shelf and customized trainings tailored for your rooms.

See Also: Professional services

Cyviz’ customer support center provides remote support to our customers, worldwide.

We know uptime is crucial to your business. Our flexible Cyviz Support Services agreements are designed to maintain the performance of your systems 24 hours a day, 7 days a week. Purchasing a Cyviz product gives you not only the best tools available, but also the highest level of service at your fingertips.

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