The annual services packages are designed to help IT administrators and Support teams supporting and maintaining room systems.
With services tailored for the rooms in question, the services packages will deliver timely and reliable support, software updates, and a rich end user experience over time. The different service levels will guarantee the availability of your systems.
Software maintenance ensures access to the latest software versions including new features and capabilities, bug fixes and error corrections, and optimization. The software maintenance services also include maintenance and compliance with API’s and other devices. The software distribution model of the Cyviz Easy Server enables upgrades of Cyviz Easy Controllers remotely and with the ability to schedule at off-peak hours to minimize downtime.
We provide regular health checks of your solutions to mitigate any outages or issues. It entails the reviewing of current configurations and iterations required, software versions and upgrades. It also includes reviewing the status of API’s and the overall health status of equipment. It may also cover projectors and panels checks, if applicable.
Unlock the full capabilities of the Easy Server in your rooms.
NB: Prior Easy Server central deployment and configuration required.
From orientation training to online bespoke training and training courses, each package offers a different range of off-the-shelf and customized trainings tailored for your rooms.
We know uptime is crucial to your business. Our flexible Cyviz Support Services agreements are designed to maintain the performance of your systems 24 hours a day, 7 days a week. Purchasing a Cyviz product gives you not only the best tools available, but also the highest level of service at your fingertips.
Let’s talk about how we can support your project.
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